Privacy Policy

SVG Apps respect privacy of every user and takes adequate measures to capture, process, distribution of personal information within organization and third party vendors/contracts.

  • Personal Information
  • Non Personal Information
  • Disclosure and Transfer of personal information
  • Feedback and Concerns
  • Changes

Personal Information

Personal information is collected to uniquely identify, locate an individual and for communication purpose. The information is collected from users for operational and transactional purposes only as described below:

  • To process application to activate the services opted for.
  • To provide better support to the services offered by SVG Apps.
  • To understand user’s requirements and design product /services.
  • To provide resolution to the issues users might face.
  • To provide new offers, updates, news & activity.

We collect personal information as below:

  • Full Name
  • Email Address

We never collect sensitive data such as race, religion, sexual orientation, ethnicity or political affiliations.

Non Personal Information

This type of information is automatically captured and recorded by the systems when user is connected to our backbone.

  • Internet Protocol (IP) used to connect internet
  • Operating System and Platform

Data Retention Policy

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce our agreements, and improve the performance of our application.

The retention period depends on the type of data:

  • Account Information: Retained while your account is active. If you delete your account, this information will be removed or anonymized unless we are legally required to retain it.
  • Purchase and Transaction Records: Retained for the period required by applicable tax, accounting, and legal regulations.
  • Analytics and Usage Data: Retained only for as long as necessary to analyze app performance, improve features, and maintain service reliability. This data may be aggregated or anonymized.
  • Support Communications: If you contact our support team, we may retain correspondence for a reasonable period to assist with future inquiries and improve customer service.
  • Device Information: Retained only as long as necessary for security, fraud prevention, and troubleshooting.

When data is no longer required, we securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and industry best practices.

Data Deletion Process

You have the right to request deletion of your personal information at any time.

If Your App Provides an Account Deletion Feature

If your account includes a built-in deletion option, you may permanently delete your account directly from within the application. Once your deletion request is processed:

  • Your personal information will be permanently deleted or anonymized, except where retention is required by law.
  • Any remaining data retained for legal, tax, fraud prevention, or regulatory compliance purposes will be stored only for the required period.
  • Deleted accounts generally cannot be recovered.
If Your App Does Not Provide In-App Account Deletion

If your app does not include an account deletion feature, you may request deletion by contacting us using the contact information provided in this Privacy Policy.

Please include sufficient information to help us identify your account (such as your registered email address). We may request additional information to verify your identity before processing the request.

We aim to process verified deletion requests within 30 days, unless a longer period is required or permitted by applicable law.

Please note that deleting your personal data may result in the loss of access to certain features or services provided by the application.

Disclosure and Transfer of personal information

SVG Apps may use personal information for the purpose of providing services to the users, analysis, operation and transaction related activities only. We shall take adequate measures to ensure reasonable security practices.

Feedback and Concerns

While we take utmost care to safeguard the personal information we seek your continued support for the same. You may contact us on support@svgapps.com for any feedback or concerns you may have. We shall address your feedback or concerns instantaneously and in effective manner.

Changes

SVG Apps reserve the right to change this Privacy Policy without any prior notice.